Defective products can be sent back for an exchange within 30 days of the date you receive your product.

Defective products being sent back for an exchange must meet the following requirements:

  • Products must be shipped back within 30 days of the delivery date
  • No used products will be accepted
  • Items must be shipped back in original packaging with user manual(s) and all accessories that originally came with the item
  • Returns will not be accepted for items that are physically damaged
  • Shipping charges are paid by the customer
  • For returns not purchased on www.puffecig.com a receipt is required to make an exchange. Return shipping is paid by customer, all other shipping fees are paid by Puff E-Cig.
  • Please allow 1-2 weeks for processing from arrival date
  • Certain products have longer warranty periods. Please see warranty information contained within each product, if any.